General Terms and Conditions
1. Customer Responsibility
Avila Experience S.A.S. will consider the information sent by the Customer at the time of booking as valid, assuming that the Customer has correctly entered the passenger information as it appears on their valid ID. Once services have been booked, corrections and/or modifications are not possible, with exceptions.
Rates are expressed in US dollars, subject to availability and/or while supplies last. As well as the conditions established in the itinerary and travel dates as requested.
2. Quotes and Paid Reservations
When submitting a quote (estimate based on a request), Avila Experience S.A.S. will send the estimated price in US dollars at the agency’s current exchange rate. The amount due will be clearly detailed and corresponds to the net rate for the service. International transfer fees from the Client’s bank are not included. Once this amount is accepted, the client is responsible for managing the payment via international transfer.
Avila Experience S.A.S. will always strive to honor the prices, which will remain valid if the initial conditions of the proposal and the availability of the services offered are maintained.
3. Documents Required for the Trip
The Client is required to inform themselves about the documentation they may need to travel according to the chosen itinerary. They are requested to carry out the corresponding checks in advance if they require a passport, visas, vaccinations, permits for minors, or other document requirements for both the destination and transit countries. If this is a requirement, the Client is responsible for managing it. The processing, management, and obtaining of visa(s), as well as transit visas, are the sole responsibility of the Client; therefore, Avila Experience S.A.S. cannot be held responsible. due to problems the Client may experience due to not having the documents in the conditions required by the corresponding authorities, whether for entry or exit from a specific country.
4. Travel for Minors
4.1 Authorizations for international and/or national travel
You must have judicial or notarized travel authorization from your parents, unless you are traveling with them. If you are traveling with only one of your children, you must obtain authorization from the parent who will not be traveling.
4.2 Service for minors traveling alone
The airlines are the only ones that set the age limits for minors traveling, and they will also determine whether or not the purchase of the Unaccompanied Minor service is required to board the plane, considering the availability of this service. It is recommended that you make the necessary inquiries before purchasing.
5. Vaccinations
It is important that the Client checks the health requirements before traveling to the chosen destination, as these may change at any time. We recommend checking this with the country’s official authorities.
In the case of vaccines, reference is almost always made to the Yellow Fever vaccine (World Health Organization Information (http://www.who.int/mediacentre/factsheets/fs100/es/) and Malaria (http://www.who.int/malaria/travellers/es/). It is recommended that you get vaccinated at least 10 days before the start of your trip; in the case of Yellow Fever, the vaccine protects for a period of 10 years. Countries in the Americas generally recommend certain vaccines; in some countries it is required for entry, and in others it is required only for high-risk areas. Detailed information by country and the requirements can be found at the following URL: https://wwwnc.cdc.gov/travel/yellowbook/2018/infectious-diseases-related-to-travel/yellow-fever-malaria-information-by-country
6. Travel Insurance
It is good practice to purchase travel insurance as a contingency or assistance abroad, always taking into account that urgent and/or emergency medical treatment abroad may incur high costs. It is suggested that you have the following information before your trip and take note of the following: emergency assistance numbers, coverage exceptions, reimbursement procedures, coverage amounts, the validity period for the entire itinerary, among others.
If you do not purchase the travel assistance card and/or travel insurance, Avila Experience S.A.S. is not responsible for problems that may arise before, during, or after the trip. Future claims or requests for reimbursement for expenses incurred due to a mishap and/or accident are not admissible.
7. Car Rentals
Vehicle rentals are subject to the specific conditions of the companies providing the service. Rates vary depending on the type of car, mileage, number of days reserved, type of vehicle insurance, and permits to use the vehicle at the destination. It is important that Avila Experience S.A.S. Please verify what is included and what is not included in the reservation.
Some taxes, fines, tolls, fuel, etc., are not included in the price of this service.
To use the service, the passenger must be of legal age (check the age considered by each company) and have a driver’s license issued in Colombia or internationally.
When picking up the vehicle, the passenger (driver) will be asked for an international credit card in their name as a guarantee. The rental company will charge for any additional services not included in the reservation price.
It is important that the passenger verify that the vehicle meets the specifications of their reservation upon picking up the vehicle. In case of disagreement and/or questions, they must inform the rental company. Likewise, upon returning the vehicle, they must return the vehicle as received.
In case of disputes with the rental service or any other service at the destination, the rental company and Avila Experience S.A.S. must be informed.
8. Tips
Programs that include tips of any kind are the responsibility of the passenger and are not included in the fares.
9. Airline Ticket Information
The Customer is responsible for managing the flight itinerary for the final passenger(s), as well as issuing tickets with the correct information.
It is recommended that there be a minimum of 1 hour of connection time between international segments with the same airline and on a single ticket. For flights operated by different airlines, on different tickets, the minimum time is 3 hours.
10. Check-in / Boarding Pass
The passenger is responsible for managing Web Check-in before the flight’s departure, in accordance with each airline’s policies. They must also select seats if the purchased fare allows it, and then download the boarding pass, which they must present at the airport to simplify the check-in process at the airline’s counter.
If they experience difficulty or are simply unable to do so, they must report it and manage it with the airline. Notwithstanding the foregoing, the client must arrive 3 (three) hours before departure for international trips and 2 (two) hours before departure for domestic trips.
11. Tour Package Conditions
In addition to what is stated in the general requirements, the following must be considered:
Prices are per person based on the accommodation and services requested.
Check the package conditions before booking. Remember that some services do not allow changes or cancellations, and others, while they may allow them, require payment of a penalty.
Rates subject to availability or while supplies last. stock.
Vouchers are generally delivered 15 days before the departure date.
The contracted services must be used on the date, time, and under the other conditions indicated in the reservation. If the passenger does not show up or does not give advance notice of a possible delay, the operators (accommodation/transfer/tours) will consider it a no-show. They will have the authority to cancel the reservation and use the services at their discretion. The client or passenger may not request a full or partial refund of the amount paid or the reinstatement of the service.
We are not responsible for delays and/or any damages resulting from circumstances beyond our control (whether due to chance, force majeure, and/or any loss, damage, accident, or other irregularity that may occur to the passenger).
12. Cancellation and Refund of Tourist Services
Before booking, the Client will be informed of the cancellation and refund policies that apply to each itinerary.
Cancellations of itineraries may be made up to 30 days before the start of the trip to avoid penalties. This cancellation is also subject to the policies and conditions of each service. (You will find further details in the document sent)
Certain services may be interrupted or canceled due to weather conditions, force majeure, or other reasons beyond the control of the hotels, airlines, suppliers, or associates.
If the payment method was made by international deposit, the refund will be issued through the same method. The average processing time is a maximum of 30 calendar days. The administrative fee is non-refundable.
13. Important
If you do not agree with these general terms and conditions of sale (which are mandatory), please refrain from using our website and/or web components.
